Complaints Procedure

In the unlikely event that you are unhappy with any of our products or services, please do not hesitate to contact us

Contact Info

Our Office

The Hive Efficiency Group Damp Proofing Ltd


Registered in England No: 13372392

Vat registration No: 391 5652 75


Open Office Hours

M-F: 8am – 6pm
Sat: 10am – 4pm


Get in Touch
0333 577 306

Call: 0333 577 3306

Whatever your damp problem, we can help


The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

*please request proof of receipt if posting

Get In Touch

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Frequently Asked Questions:

Whilst every project is different, we understand that our potential customers and clients will share some common concerns. We have answered the most common here. However, if you would like further information, please contact us directly.

Are you insured?

The simple answer is YES, we are fully insured for all the work we carry out on domestic and commercial premises. We have both public liability and emploers liabilty insurance and we are happy to share these details with you.

Is your work guaranteed?

All of our work is guarnteed, along with the warrenty on any products that we use. We are also able to supply insurance backed guarantees for even greater piece of mind

Will there be lots of mess?

Like anty building or remedial works, damp proofing and masonry coating come with their own challenges regarding working environement. However, we will work with you to minimise disruption and as part of our ‘work safe’ responibilities, we will keep the project as tidy as possible.

Do you have any testimonials?

We are proud of our work and of our committment to high levels of customer satisfaction. We have more than 190 reviews on Checkatrade that you are welcome to read.

The Hive Efficiency Group Damp Proofing Limited is an Introducer Appointed Representative (Financial Services Register No. 971073) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.